If for any reason you are not satisfied with your order, we'll replace it or refund the cost of the item (excluding shipping). In case of returning goods please notice following terms:
1. You have to tell us your wish to cancel within 3 working days after the day you receipt the goods.
2. The goods must be returned to our store within 7 days after telling us you wish to cancel.
3. You can´t return orders for handmade, specially commissioned or personalised goods.
4. Goods can only return in unused and original condition including all packaging, securely wrapped and including our delivery slip.
5. Returns can only send at your risk and cost.
We will refund you the full purchase price of the goods (excluding shipping) within 15 days after getting returned products. If you do not return the goods within 7 days after telling us you wish to cancel we cannot give refunds.
We´re offering different manufacturer´s warranties on our products. In any warranty case, you have to inform us written about the faulty before you´ll return the product(s). We refuse the right to make a decision about the repair or the replacement of the faulty product. We will repair or replace the defective product only. Other reimbursement claims arising from the failure of the product are completely excluded.
Durable goods (for example light bulbs, sprays, adhesives or adhesive tapes and so on) are excluded from any warranty if these articles have been used by the buyer. This exclusion does not affect already defective delivered goods. In this case the defect has to be announced immediately after receiving the goods, but at the latest within 48 hours, in writing.
Please check the contents of your package on arrival. Should any items be damaged during shipment, it is important that you notify us upon opening the package. Also, please keep all packaging materials from the shipment.
The satisfaction of our customers is important to us. In the event that you have another concern, regarding the products purchased, please contact us.